Subscription

The Subscription page is where administrators manage the business's plan. Standard users cannot open it.

To open it: click the Profile Icon on the top right → Subscription, or go to /x/subscription.

For what each plan costs and includes, see Plans and Pricing.

What is on the page

• Status badge – Trial · N days left, Pro, Starter, Action needed (trial over, no plan) or Managed by InventX.
• Current plan card – the plan, monthly price, billing interval and the next important date (trial ends, renews, or access ends).
• Usage – meters for Users, Locations and Items against your plan's limits. A meter turns amber when you are at or near a limit.
• Plans – the plan picker with a Monthly / Annual toggle. Shown automatically until you subscribe; afterwards click Change plan to open it.
• Extra users – a stepper for additional seats (Pro only).
• Manage billing – opens the customer portal run by our payment partner Creem.

During the trial

Every new business starts on a 14-day Pro trial with every feature unlocked. While it runs, a banner above the page content reads Pro trial · N days left; administrators also see a Choose a plan shortcut there.

You can subscribe at any point during the trial. Nothing is charged automatically when the trial ends.

When the trial ends

If the trial ends with no plan chosen, the app shows a full-screen Your Pro trial has ended notice as soon as anyone signs in:

• Administrators see the two plans with the Monthly / Annual toggle and can subscribe right there.
• Other users see Ask your administrator to choose a plan and can only sign out.

Your data is kept as it was. As soon as a payment completes, the notice closes and everyone can carry on working.

Subscribe to a plan

1. Open the Subscription page and, if the plan picker is hidden, click Choose a plan.
2. Pick Monthly or Annual. Annual billing is charged once a year and shows the yearly total under the price.
3. Click Subscribe to Starter or Subscribe to Pro.
4. You are taken to the secure checkout to enter your card. When payment completes you are returned to the Subscription page and see Subscription activated.

Card details are entered on the checkout page only; InventX never sees or stores them.

Change plan or billing interval

With an active subscription, click Change plan on the current plan card to reopen the picker. The cards now read Switch to Pro, Switch to Starter, or Switch to annual billing / Switch to monthly billing.

Switching takes effect immediately and is prorated: you are charged or credited for the unused part of the current period. No new checkout is needed.

Extra users

Pro includes 5 users. To add more:

1. Scroll to the Extra users card (Pro subscriptions only).
2. Use + and − to set the number of additional seats, from 0 to 45. The card shows the added monthly cost as you go.
3. Click Update seats.

The first time you add seats you are taken to the checkout to confirm the add-on. After that, changes apply in place and are prorated for the current period. Set the stepper to 0 and click Update seats to remove the add-on. New seats appear as free seats under Manage Users as soon as the update completes.

Manage billing

Manage billing takes you to the Creem customer portal, where you can:

• update the card on file,
• download invoices and receipts,
• cancel the subscription.

The button appears once you have been through the checkout at least once. Use your browser's back button, or the portal's return link, to come back to InventX.

Failed payments

If a renewal payment fails, the status reads Payment failed. Your access continues while the card is retried. Open Manage billing to update the card.

Cancel

Cancel from the Creem customer portal (Manage billing). Your plan stays active until the end of the period you have already paid for; the Subscription page shows Access ends with that date. After it, the Your Pro trial has ended notice returns and you can subscribe again at any time. Your data is not deleted when you cancel.

Accounts billed directly by InventX

Businesses that were set up by the InventX team and are invoiced directly see a Managed by InventX badge and a short note instead of the plan picker and usage meters. Plan limits do not apply to these accounts. To change anything about your agreement, email hello@pos.inventx.app.